Today, "Good" is Not Good Enough

The marketing rule of thumb is if your clients have a good experience, they'll tell one person. If they have a bad experience, they'll tell ten. One of the most important factors in providing a better product and increasing sales velocities is a developer's ability to provide a flawless experience for their owners. When owners leave with smiles on their faces, they refer their friends. If those first precious experiences are merely satisfactory, then referrals are few and far between. Poor service is an absolute sales killer because owners are not afraid to express their disappointment.

Pierce Group brings a suite of services designed to ensure a flawless experience and happy referring owners.

• On-line and in-residence owner comment and recommendation opportunities
• "Not-So-Secret" Shoppers. Our goal is not to catch mistakes; it's to prevent them before they happen.
• Comprehensive developer reports on the following service standards:

• Arrival services
• Departure services
• Employee presentation and appearance
• Housekeeping - arrival
• Housekeeping - service
• Residence - quality
• Residence - FF&E
• Service - Front Desk
• Service - Concierge
• Service - Reservations
• Residence amenities
• Post-stay services